Digital Communications Manager

Salary: Starting at $77,597-$84,266

Benefits: 

• Medical, dental, and vision insurance

• Unlimited vacation and sick time, 2-week winter break, federal holidays

• Flexible work schedule

• Annual employee allowance and professional development stipend

• Employer 401(k) contribution matching up to 4%

• Local coworking space stipend for remote staff

Location: Chicago, IL or remote in the U.S.

Intended start date: 10/1/2025

Start review period: 8/13/2025-8/27/2025

Type: Full time

Travel: 10%, dependent on need and public health considerations

About CTCL

In the US, local election departments are under-resourced and under-supported. And when local election departments are not supported, they fail voters—particularly those who need their help the most. There’s good news: election departments, with research-based support, can and will improve election quality. 

CTCL makes sure that all eligible voters, regardless of zip code, can participate and engage in the democratic process confidently and without friction, election after election. We do this through:

• Election department support: We bring together election officials, designers, technologists, and other experts to help local election departments improve operations, develop shared values and standards of practice, and obtain access to best-in-class resources to run excellent elections

• Field building: From advocacy to research to technical assistance, we bring complimentary partners together to develop and execute collaborative strategies that catalyze excellence in election administration and benefiting American voters at scale

• Actionable insights: We build knowledge that informs the decision-makers and the broader public about the systems that shape election administration, American government, and civic engagement.

About the role

As Digital Communications Manager at CTCL, you will lead the execution of strategic digital campaigns that bring our mission to life online. Across email, texting, web, social media, and digital ads, you’ll grow and engage our audiences with thoughtful, impactful content that elevates CTCL’s work and spotlights the dedicated election officials who make democracy happen. You’ll report to the Director of Communications in the Communications department.

Responsibilities

• Lead digital engagement strategy – Develop and manage CTCL’s digital marketing strategy, including content planning, segmentation, and performance optimization. Translate organizational messaging and narrative strategy into compelling, audience-specific digital campaigns. Lead digital list growth efforts, including strategy, testing, and execution of digital ad campaigns.

• Manage digital platforms and content – Own website content planning and publishing, ensuring updates are timely, accessible, and aligned with narrative and programmatic goals. Manage and grow CTCL’s social media presence, with a current focus on LinkedIn and potential expansion to other platforms. Maintain digital content systems and workflows (e.g. CMS, email platform, social scheduling tools).

• Build and maintain audience infrastructure – Partner with the CRM Manager to build and maintain audience lists, track audience engagement, and ensure compliance with relevant digital communications laws and best practices. Build foundational digital processes and help get our “digital communications house in order” for long-term success. 

• Optimize digital performance – Track and analyze digital performance metrics across email, text, web, and social to inform strategy and improve engagement.

• Engage diverse stakeholders – Collaborate across teams to ensure digital communications are consistent, high-quality, audience-centered, and aligned with org-wide goals. Ensure all digital communications reflect CTCL’s brand, values, and commitment to equity and accessibility.

While no candidate will possess every quality, the successful candidate will possess many of the following qualifications and personal attributes:

• Digital Strategy and Execution – You have experience managing digital communications across multiple platforms, with a deep understanding of how to engage audiences through email, texting, social media, digital ads, and web content–and how to analyze digital metrics to optimize your strategy. You're skilled at building and executing campaigns that drive growth, support organizational goals, and reflect industry best practices. You have experience using email marketing platforms, know your way around a CRM, can navigate WordPress with ease, and are familiar with social content scheduling tools like Hootsuite.

• Strategic Communication – You know how to craft clear, compelling content tailored to your audience, and you’re comfortable adapting existing messaging into engaging digital formats while staying aligned with brand and voice. You have experience managing or supporting digital communications during high-stakes campaigns or major launches.

• Project Management – You manage multiple projects with clarity and precision, juggling timelines, competing priorities, and stakeholder feedback to deliver strong results. You’re proactive about improving workflows and coordinating cross-channel efforts in a fast-moving environment.

• Cross-Team Collaboration – You work well across teams and departments. You’re comfortable navigating feedback and helping move projects forward through coordination and shared planning. You make a habit of noticing who’s not at the table—and you invite them to join you.

• Equity and Mission Alignment – You are deeply committed to equity, accessibility, and civic engagement, and you reflect these values in how you communicate and collaborate. You strive to make digital content that is inclusive, representative, and accessible to all communities. You are enthusiastic about making elections more secure and inclusive. You believe in democracy and you care about voting.

  Experience in advocacy or non-profit communications, basic HTML/CSS knowledge, and familiarity with digital accessibility standards are all pluses, but not required.
  
  

  The Center for Tech and Civic Life is proud to be an Equal Opportunity Employer. We encourage people of all races, colors, religions, national origins, sexual orientations, genders, sexes, ages, abilities, branches of military service, and political party affiliations to apply.